Product Owner - Internal Team Enablement (Salesforce)

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do
 

How You'll Do It

• Drive Salesforce solutions across Sales Cloud, Service Cloud, CRM Analytics, and custom platforms. You will collaborate with stakeholders across Sales, Operations, Services, Product,  Compliance, and Technology to ensure our solutions are innovative, scalable, and impactful.
• Act as the main point of contact between business stakeholders and the technical teams to gather and clarify business needs and requirements.
• Translate business requirements into user stories with clear acceptance criteria. Understand and ensures product features and processes align with applicable Discover regulatory, compliance, and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers. Articulates requirements (regulatory, contractual) into use cases, agile stories, and acceptance criteria to ensure compliance. Creates and validates user story acceptance criteria. Inspect and evaluate product progress through each iteration.
• Build product backlog, prioritize work items to achieve Objectives and Key Results (OKRs) and continuously keep it up to date. Maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.).
• Lead Agile practices (sprints, planning, execution, and retros) and facilitates meetings with the product team to continuously refine and prioritize product backlog.
• Execute appropriate testing frameworks for product features (e.g. functional performance, etc.) and facilitate user acceptance testing with business stakeholders. 
• Represent the voice of the user to ensure Salesforce solutions are intuitive, efficient, and add value to their business processes. 
• Help shape the Salesforce roadmap and contribute to the product development in partnership with Product Management and business leadership team by connecting how customer solutions support business goals. Responsible for delivering Minimum Viable Product (MVP) solutions.
• Manage and communicate scope, deliverables, timelines of projects and/or plans through storyboarding and structuring complex information visually.
• Partner with business technology to create technical features that are required to continuously optimize system components and underlying infrastructure maintenance.
• Collaborate with cross functional teams to support initiatives that are impactful to the Salesforce platform and user base.
• Work with Data Stewards in their respective LOBs to ensure required data quality controls are identified and implemented.
• Build a culture of accountability and ownership by empowering the product team to make decisions as close to the work as possible.
• Partner with vendors and/or cross-functional partners in the evaluation, development, management, monitoring and/or enhancement of assigned products and/or programs.
• Monitor adoption and system performance.
• Stay up to date on new Salesforce feature releases and identify opportunities to improve user experience and business processes through new features.

Qualifications You'll Need

Minimum Requirements

• Bachelors in Information Technology, Engineering, Business Administration and Management, Finance Management, Mathematics Economics, Statistics or related.
• 4+ years Product Management or Engineering experience in Financial Services or Tech Industry. Or Related

In Lieu of Education Experience

• 6+ years Product Management or Engineering experience in Financial Services or Tech Industry. Or Related

Preferred Requirements

• Agile Certification - Certified Scrum Master or Scrum Product Owner
• 3+ years of experience managing Salesforce capabilities (Sales Cloud, Service Cloud, etc.) or other CRMs in a product capacity.
• Strong technical fluency, with the ability to translate complex business requirements into technical solutions.
• Hands on experience with declarative tools such as reports and dashboards and flows.
• Understanding of the Salesforce data model, experience with Salesforce data loader and data governance concepts.
• Experience with defining Salesforce data models and related security features, such as profiles, roles, permission sets, and sharing rules.
• Excellent communication, prioritization, leadership, and stakeholder engagement skills. 
• Experience with Agile or Scrum methodologies.
• Experience designing CRM Analytics dashboards tailored to roles such as AE, AM, Sales Manager, Services teams, etc.
• Understanding of KPIs across various business stakeholder groups such as Sales, Service, and Product.

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally. Ability to communicate in written form.
• Travel Requirements - No

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

Compensation:

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.