Discover’s New Whitehall Customer Care Center
The first few classes of stellar customer service employees have now officially joined the fold of #LifeAtDiscover! These classes were able to learn, train, and onboard in our brand-new training rooms at the Whitehall center to dig into the work, understand the job, and get confident in their role before graduating and helping build a brighter financial future.
Living into our commitment to social impact, our Whitehall facility has continued to help stimulate the local economy through local jobs and spending with local businesses. Discover also built out a second “Shine Bright Community Center.” Like the first center at Discover’s Chatham location, which opened in August of 2022, this center is a dedicated space for community-based organizations to host meetings, events, and volunteer activities.
Team members volunteered at “Community Career Day” where community members were invited to tour the new Whitehall location, meet the Discover team, and learn about career opportunities.
Read on to hear perspectives from some of our recent Whitehall hires and leaders who have already just started to or have already built their career with us. Ready to become an employee yourself? Search for jobs here.
“I enjoy working in the new center! Previously, I worked remotely, and you really don’t realize how much you miss human interaction, making connections, and community, until you experience it again!” - Gail, Lead Collections Specialist
“From day one at Discover, I quickly found myself surrounded by people who were not only supportive and welcoming but who genuinely cared about one another. Over time, we didn’t just work together—we shared personal stories, supported each other through challenges, and celebrated each other's successes. Within just two short months, these connections went beyond typical workplace relationships, and it truly felt like becoming part of a family. That strong sense of community and the relationships we’ve built are what make this experience so unforgettable.” - Janelle, Senior Collections Specialist
“I value people who want to help people. That is what Discover lives by each day! You can reach for the stars and have a huge support system behind you while getting there, whether you are an employee or a customer.” – Kandace, Team Leader
“Being able to support the community I grew up in, graduated high school from, and shaped me into the person I am today is special. I get to make a difference every day, and I know my mom would be proud of the work we have accomplished in Whitehall.” - Marty, Recruiter
“Working at Discover I have absolutely found that when your values are aligned with your work it becomes bigger than a paycheck. I’m able to wake up every single day and do what I love based on Discover holding true to their values, and for myself, finding what my values are to be able to align. I found my voice at Discover. That’s what has kept me here for so long and what will continue to keep me here!” – Siana, Sr. Manager Operations Strategy