Help customers spend smarter, manage debt and save more to achieve a brighter financial future.
In our customer care centers we have various models of work to facilitate the best training, development, and engagement for our employees. Meaning you could be based 100% in-office, 100% work from home, or a combination of both.
At our community-based customer care center in Chatham, there’s a spacious, practical workspace, where teams are free to thrive.
Here, we’re very much part of the community, hosting meetings, training sessions, and volunteer/service initiatives.
At our Iron Hill customer care center, our dedicated employees do brilliant work across Customer Service, Fraud, and Consumer Banking.
Our newly renovated facility offers all kinds of convenient amenities, including a fitness center and on-site nurse.
Just north of Downtown Phoenix, you’ll find our Phoenix customer care center. Conveniences including ample parking and easy access to major freeways, bus routes, restaurants and shopping are appreciated by the employees working in our Customer Service, Fraud, Collections, and Consumer Banking teams.
Our West Valley City Customer Care Center is something special: based in 76 acres of lakes and waterways, it offers spectacular views of the Wasatch and Oquirrh mountains. Our caring employees handle Customer Service, Fraud, Collections, and Consumer Banking inquiries. Utah is also home to our state-of-the-art Processing Center in Salt Lake City—and just ten minutes away from the West Valley campus.
The Whitehall community-based customer care center will serve as one of Discover’s five 100% U.S.-based customer care centers across the country and will also include a community center that will be available for public use.
The new space is in addition to Discover’s data center in Central Ohio and will amplify the company’s workforce presence in the state.
#LifeAtDiscover is all about a welcoming and inclusive culture, benefits that support our employees, growth opportunities… and so much more.
Here are some commonly asked questions. For more information, visit our full FAQs page
We hire employees for our community-based customer care centers, who are required to work on-site for their first six months. After six months of employment, we then provide the option to transition to a hybrid or fully remote work model.
Our community-based customer care centers are located in Chicago, Illinois (Chatham) and Columbus, OH (Whitehall).
We hire many employees in the following states as fully remote:
This excludes any role that is hired in our community-based customer care centers located in Chicago, Illinois (Chatham) or Columbus, OH (Whitehall).
Yes, you can always apply for other roles. Just be sure to check the requirements listed in the job description to ensure your skills are a good match for what we’re looking for.
We’ll email you to let you know that you haven’t been selected for the role. Please make sure to check your spam mail or your Workday inbox.
Check out our tips for preparing for our interview process. We recommend wearing what will make you feel confident and successful. Showing your personality with dyed hair, tattoos, piercings, is great. As a general reference point, most of our offices (when in-person) are business casual.
